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FAQ for Autism Index Sensory Therapy Swings

Can you tell me more about Autism Index Sensory Swings?

You can find portable swing frames that are heavy-duty for indoor and outdoor use.  Children and adults now can enjoy their Sensory Integration Therapy wherever they want or need.

You can also find fixed swing frames and ceiling holders.  This makes it easy for you to set up and use for Sensory Integration swinging in other rooms of your house, including the basement.

These therapy swings offer a variety of calming and stimulating swings in children and adult sizes for your family or your school.

No more squeaky swinging.  Our innovative Smooth Swingin' Rope Hangers are on our swing frames and holders.

Do the swings have a guarantee?

30-Day Unconditional Guarantee.  Our Satisfaction Guarantee gives you a chance to see, touch, and try all Autism Index Sensory Swing products.  Buy with complete confidence.  If you are not satisfied, return any product within 30 days of receipt for full refund or exchange.  If so, just call us at 913-269-3177 or email us at info @ autismindex.com to arrange exchange or method of refund.

Three Year Limited Warranty on all swing frames.  Autism Index swing frames are guaranteed against defects in materials and workmanship for three (3) full years from date of shipment. Any such defect will be repaired or the product replaced, at our option.
You must contact us for a return authorization before sending us any equipment for repair. We cannot accept delivery of any materials without a return authorization.

Please call or e-mail Autism Index to explain the problem and to get return authorization.  You can contact us by calling 913-269-3177 or emailing info @ autismindex.com.  Our mailing address is  Autism Index, P.O. Box 860095, Shawnee Mission, Kansas  66286. 

Two Year Limited Warranty for all swings.  Autism Index swings are guaranteed against defects in materials and workmanship for two (2) full years from date of shipment. Any such defect will be repaired or the product replaced, at our option.  You must contact us for a return authorization before sending us any equipment for repair. We cannot accept delivery of any materials without a return authorization.

Note.  All equipment will wear with use and no guarantee is made against normal deterioration.  Handle all equipment with care and do not leave swings outside in the weather.  Please inspect all equipment, fittings, and support systems to guard against injury.  Any alteration of equipment or use of equipment in non-recommended fashion voids all warranties.  Please click Safety next below to read more.

Safety.  Follow instructions for set up and safe use as described in the manual that comes with the ordered product(s).  Please inspect all equipment, fittings, and support systems regularly to guard against injury.  Never let the equipment be used unsupervised. Although Autism Index Swing products are safe and of high quality, they are designed for therapeutic purposes so must be used as such.
All instructions followed regarding Autism Index Swing products will give you years of safe, easy, and fun use!

Return Procedure.  Pack item(s) well and include your name, the name of your organization (if applicable), and a copy of the original packing slip or invoice.  Return shipping expenses are to be paid by the customer, and items being returned must arrive in good and saleable condition within 30 days of return authorization.  If you receive defective or wrong merchandise as a result of a Autism Index error, we will pay for the return shipping expense.

What is delivery time? 

Orders are generally shipped within two to three weeks. 

How about cleaning the sets?  

The Hanging Canvas Seat is made from durable canvas and the Taco is made from extra durable rip-stop material and the carpet of the Plywood is also durable.  Clean with soapy sponge and then sponge rinse.

How outdoors are the swing frames?

Both the Homestand II and HPSI have a weather resistant baked on powder coat (plastic) finish.  However, being portable means there are more joints and connections to wear. The frames are not meant to stay outdoors in the elements, although many parents will keep their frame outside under a covered patio, for instance.  If you just need a stationary outdoor frame, we advice you to get an inexpensive swing frame from a department store and order the 3 Swings and a Swivel Package at the Autism Index Store.

How outdoors are the seats?

The swings should be used in dry swinging weather. Leaving them out in the rain or other weather will adversely affect stability of your seats and void your warranty for them. 

In what colors are the swing frames available?

The swing frames are standard colored in textured metallic light and dark greys.  Custom colors will raise the price and possibly will take a longer delivery time. When you do want another color, please contact us for the possibilities by phone at 913-269-3177 or email at mail @ autismindex.com.  Our mailing address is  Autism Index, P.O. Box 860095, Shawnee Mission, Kansas  66286.  

What colors are available for the therapy swings?

The Soft Taco is dark blue while the Hanging Canvas Seat comes in only Blue and Green both dark.  The Plywood Platform is carpeted in soft tone colors.  The Glider comes in unfinished plywood. The Glider with indoor/outdoor durable coating is black. 

How hard is it to put together and move around?

First time out of the box will take about 30 minutes to put together, after that about 5 minutes.  Once the 4 legs are secured to the top piece HS and HPSI can easily move around the room.

Will I need anything else to start swinging?

Sets and frames are "Ready to go" complete with attaching clips and swivel.

Will non Autism Index swings work with the frames?

Most, they need to be swings that have rope or chain attached.  See pictures below:

Swing frame top with center Swivel Swivel Attaching Spring Clips

Once the frame is set up will the legs get in the way?

Only for vigorous swinging, if you like to really push the swings, you may need a ceiling mount for no obstructions.

How much space do I need?

12 feet x 16 feet, 16 feet front to back and 12 sideways.  The frames have a foot print of 8 1/2 x 8 1/2 feet.

Why rope swing hangers?

The smoothest, quietest swinging experience possible.  We use the highest quality rescue rope available.  These rope hangers will last for years.

How much weight can the swing frames hold?

The Homestand II will hold 325 Lbs and the HPSI will hold 400 Lbs.

How much weight can each swing hold?

The Soft Taco is a really a one person seat. The Medium Size holds up to 250 Lbs., the Adult Size holds up to 350 Lbs.

The Hanging Canvas Seat can hold an adult and child together up to 350 Lbs.

Both the Plywood Platform and the Glider will easily hold 400 Lbs.

How much do the swing frames weigh?

Both the Homestand II and the HPSI weigh about 60 Lbs. 

What is the height?

Both the HP and HS (at the tall height) are designed to fit in a standard 8 foot ceiling (about 7 1/2 feet).  The HS has a short ceiling setting at about 6 1/2 feet.

Can the Homestand II really fit in a car trunk?

You will have to measure your trunk. It fits into the trunk of many smaller cars.

There are 4 two-piece telescoping legs that separate. The 4 leg tops are 1½-inch tube × 51 inches long; the leg bottoms are 1¼-inch tube × 56 inches long.

The top piece, which is the same for both the Homestand II and the HPSI, is like a big C that is approx. 12 inches wide by 44 inches long.
The HPSI legs are 101 inches long and are not made to fit into a car trunk. 

What is the difference between the HPSI and the Homestand II?  

The Homestand II has 2 piece legs that are just over 4 feet making the set very portable and able to fit in most car trunks.  The HPSI are 1 piece legs 8 1/2 feet long.

How else can I order if I don't want to use the Internet?  

You can send money order to Autism Index, P.O. Box 860095, Shawnee Mission, Kansas  66286.  Please specify the product name or package that you are purchasing.  The money order is payable to Lava Star LLC.

Do you take Purchase Orders?  

Yes. Please call us at 913-269-3177 when you are sending a fax so we can make sure we receive it. Our fax number is 913-441-2771.

Do you take phone orders?  

No.

We already have a swing frame that are not the HPSI and Homestand II that you have in the Autism Index store. How can I connect your swings to our existing frame? 

If you already have a stand or different swing frame, how can you connect the taco, hanging canvas, and platform swings onto some other stand? Buy an I-Hook or I-Bolt – available at Home Depot - look in the swings section. Then connect the swivel to the I-Hook/I-Bolt.

What do I do if I still have other questions?

You can contact us by calling 913-269-3177 or emailing at info @ autismindex.com.  Our mailing address is  Autism Index, P.O. Box 860095, Shawnee Mission, Kansas  66286.

More on About Ordering at Autism Index.com.

 

 


 
 
 
 
 
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